We are a UK based company who adhere to UK consumer laws. These are the Sales of Goods Act and the Long Distance Selling Regulations. Basically this means that whatever we sell will be fit for purpose, of a satisfactory quality and accurately described. If you would like to see the full details of our terms and conditions then you can find them here.
The most common questions we get asked are addressed below.
Can I cancel my order?
Yes. You can cancel your order at any time as long as the item has not been despatched.
Can I return the goods?
You can return any item as long as they are unused, with all original packing material and tags within seven days of receiving the goods. Any item you wish to return must be unopened and complete with all components and accessories. There are certain conditions and exceptions so please refer to the our returns page for more in depth information on how to return your goods.
What is costume cash back?
Costume cashback is available on a number of costumes. If you use the costume and send it back to us in an acceptable condition you will be partially refunded on your purchase. For further details see the full terms and conditions.
Can I visit your store?
We would love you to visit our store. We are based in the town centre of Huddersfield, in West Yorkshire where there is lots of parking available. We can advice you of the best costumes for you.
Can I purchase pre-owned costumes?
Our pre-owned costumes are costumes that have been returned as part of our costume cashback. We check these costumes when they arrive to ensure they are fit for purpose when they are re-sold. We guarantee that they are clean and contain all associated accessories. There may be very slight markings or stains but nothing that we would consider significant. Pre-owned costumes are not covered by our refund policy.
Can I trust your brand?
We run a vintage clothing store alongside our fancy dress shop which we have been involved with since 2004. We have a passion for what we do and love to combine both the authentic vintage with fancy dress. We have a town centre shop that we trade from. We have had lots of pieces published in the local press such as this one. We run our business as a passion and believe that by providing a fantastic level of service we will grow via word of mouth. That is our aim.
